Terms & Conditions

Buy 2 Africa

1. Definitions

This User Agreement is a legal tender between the customer (referred to as “you”, “your” or “customer”) and B2A (referred to as “B2A”, “we”, “our”, or “us”). Under this agreement, you will not use B2A’s services for any prohibited, immoral, and/or unlawful purposes in accordance to these terms and conditions. By registering and accessing our website, you agree to be bound by and follow the rules and restrictions brought forth by this Agreement.

2. Fee Structure for Services

Our Fee Structure is as follows;

Consolidation Fee: 10,000 UGX for incoming package that is consolidated

Shipping Fee: Based on your location and our shipping calculator rates

It is up to the client to verify the rates before shipping his goods.

The cost of Buy 2 Africa shipping is based on a usual fee that may be changed according to the company sole discretion.

3. Using your B2A Account- Registration

In order to register, you need to provide all information required by B2A and per our partners, both shipping and payment processing

To use our service you must be at least 18 years of age

We might ask you to provide legal documentation such as a national ID, passport and/or other forms of legal documentation. Buy 2 Africa will use this information to verify your identity and avoid any potential fraud claims.

You may not transfer your B2A account, login and / or password to any other person. Should you give another person your login and password, we are not held responsible for any actions that are performed from your account.

4. Security

You are responsible for keeping your own personal password confidential to avoid improper access or use by others or the B2A website under the account you have created. If you suspect that there is any unauthorized use of your account or if there may have been a security breach such as loss, disclosure, or theft of your account information, contact us directly. We will act immediately to resolve this issue, and depending on the circumstances, block or deactivate your account. Should this option be chosen, we may allow you to open a new account

5. Canceling your Account

Should you decide to cancel your account, please make sure that there are no packages sent to arrive to our warehouse. If there are already packages in our warehouse, these packages will be either returned or disposed of upon the cancellation of your account. Also, upon the cancellation of your account, you have 48 hours to reinstate your account. Once your account is reinstated, if there are any packages arriving to the warehouse or are currently inside the warehouse under your account they will resume previous function and not be disposed of.

6. Verification

Verification of your identity and payment information is very important to us and we will do our utmost in order to ensure that no fraud is taking place. In order to achieve this:

We will verify you and your credit cards used for payment on our web site.

Buy 2 Africa use various verification methods including but not limited to: requiring you to confirm a random code sent to your email; and/or requiring you to confirm a random code for charges to your payment method.

Buy 2 Africa reserve the right to refuse placing orders or to withhold shipment of any transactions involving payments made with unverified payment methods.

If orders placed and paid for using unverified cards are not subsequently verified after 3 day from the date of the placement of the order, we will return the order to the merchant. Subsequence the return charges, (which are determined by the merchant) will be charged to your account along with a handling charge and any payment processing charges incurred.

Buy 2 Africa do not accept checks or cash mailed to our facilities at any time.

B2A may investigate and impose spending limits on any user’s account, per its payment processing partner’s request.

7. Limitation of Liability

B2A is not liable to you for any lost profits or special, incidental, or consequential damages that wil happen in any way out of or in connection with the web site affiliate companies, our services, or this Agreement. In no event will our we or suppliers be liable to you for more than $100 per shipment.

Buy 2 Africa is not responsible for packages that were damaged in transit to your U.S. Address. If we received the damaged goods from a merchant, we will contact you and make you aware of the situation. From there, you must contact that merchant directly and instruct us on how we should handle the damaged products.

Liquids, gels, and creams which have been classified as eligible for international air shipments can be sent to Uganda with Buy2Africa but will not be insured for spills and leakage. Sending them with Buy2Africa is at your own discretion.

Once you have a claims for damage or loss of goods that were handled in our facility and serviced through our shipping methods need to be reported within 3 days from the date of delivery. Failure to do so will absolve us of liability for your package.

The customer is also obligated to provide B2A with an ‘Export Declaration Documentation’ with the value exceeding USD 2,500 prior to package being shipped to requested country.

We are only responsible for shipping packages that have the same name of the individual or entity stated on the Application Form. For packages received to our warehouse that do not match the corresponding name on the Application Form, B2A, at its sole discretion, may choose not to send the packages.

B2A is not liable for any penalties, loss, or any damage that happened due to the Customer’s documents or goods being impounded by the customs or similar authorities. The customer will hold B2A secured against such penalties, loss, and damage.

8. Shipping Calculator

To find out the current rates please see the Shipping Calculator on our Home Page. Shipping Fees do not include any customs duties, levies and/or other official charges incurred due to the import or carriage of your good.

Shipping calculation based on greater of DIM weight or actual weight. DIM weight means the dimensional weight of a package. It is used in situations where the product may weigh less then the size of the packaging it is placed in (i.e. a pillow placed in a box.). To calculate the dimensional weight, we use the following equation: (length*width*height)/(DIM Factor)= x. The DIM Factor we use is 166.

9. Disclaimer or Warranties

B2A provides a web-based service on an “as is” and “as available” basis.

11. Unsuitable Purchases

The customer agrees that goods being shipped through our services are deemed unacceptable if:

If an item is classified by the IATA (International Air & Transport Association) as hazardous material,  or prohibited / restricted or dangerous goods, or the ICAO (International Civil Aviation Organization), or any other applicable government department, or other relevant organization or shipper (e.g. U.S. Export Controls)

We cannot safely or legally ship the goods. 

Such items may include, but are not only limited to: animals (living or deceased), any currencies, bearer form negotiable instruments, precious metals like gold, pruches or any stones, firearms or weppons, parts thereof and ammunition, human remains, pornography and any illegal narcotics/drugs.

You accept and acknowledge that all shipments exported from the U.S. that contain animal skin, furs, mink, alligator skin, python skin, feathers (including hair accessories) or any other wildlife will be held at the U.S. Customs department in order to be inspected and may be seized or confiscated. You also acknowledge and accept that B2A will not compensate for such seized or confiscated shipments.

12. Package and Product Inspection

We will physically open and inspect every package that is sent to our warehouse to verify that what was sent is not an Unsuitable Purchase (as described above) and that it matches the invoice in the package in which the product arrived.If there is a discrepancy between the invoice and the actual product, we will notify you. However, the discrepancy has limitations as follows:

If the item description is general, e.g. shoes, and there are shoes present in the package, we will assume the right product was shipped.

We will not take responsibility for detailed descriptions matching with actual products, not quality testing to ensure materials are as stated. If description details are hard to decipher, e.g. beige shoes with leather upper, and it is not apparent to our staff that the shoes are beige and not brown, nor if the material is real leather or not, we cannot be held responsible.

B2A will not screen packages for counterfeit goods, but will maintain a database of product descriptions and pricing, periodically checking for irregularities. If irregularities become apparent, it will notify engage in communication with customer regarding clarification.

13. Storage

We will offer free storage of your product for up to 90-days, after which we will charge a fee of $5 per box per month stored. After a period of six (6) months of unclaimed goods, we will take possession of the package and liquidate its contents.

Storage duration is cumulative and applies to consolidated packages. I.e. when an item is consolidated and returned to storage, the 90-day storage cycle does not re-start but continues to accumulate.

14. Indemnification

The customer agrees that he will remain liable for and indemnify, defend and hold harmless Buy2Africa, and its share holders, officers, directors, agents, partners, employees, and independent contractors, at all times from date hereof forward, from and against any and all actions, claims, damages, rewords, liabilities, losts, including consequential losses, judgments, interest, fines, penalties, expenses, and or other costs, including attorney charges and court fees, including without limitation from actions arising from:

Any omission or neglect customer makes that results in penalties or any inaccuracy or breach of any representation or warranty made by customer in this agreement or any other document or instrument executed or delivered by customer, or any breach or non-instrument made by customer in connection to this agreement.

B2A preparation, execution or determination of any documents, including but not only, airway bills (AWB), or any other document required for the transportation, including but not limited to shipment routing, addressing, classifications, licensing requirements, and or value of carriage, and or value of goods/documents and or, except for claims arising solely from the gross neglect or willful misconduct of B2A.

Customer providing any false or inaccurate information or documentation to B2A

Customer’s failure to comply with the terms of any US or other jurisdiction’s law applicable to the exportation or importation of such shipments

Use of B2A Website

1. Viruses and Malware

In order to ensure our website and services and safety of our clients, we have put precautions in place where there will be no virus, malware, Trojan, etc., In any case, if an unfortunate situation like this happens, we will immediately and as soon as possible, notify you via email and social media channels with the situation. 

In any way, B2A are not responsible for any damage and/or any malware that may have entered / attachecked your devices.

2. Item Value, Declarations and Export Compliance

It is only up to the customer’s responsibility to ensure accurately and that the product price is reflected correctly in the invoice that is submitted for international customs clearing. It is mutually agreed that the customer has the ability to modify the value of the product. The purpose of this is to make sure the value of the product is showing for the product that the customer purchased, as some purchase will be of used products.

B2A is responsible for and warrants its compliance with all applicable laws, regulations and rules, including, but not limited to, the export laws and of any country to, from, through or over which the customer’s shipment will be carried.

The customer agrees to provide all information needed to complete any documentation necessary to comply with any applicable laws, rules and/or regulations, in every transaction created by the client or B2A on the client’s behalf.

For shipments over $2,500 an EEI form will be required by the authorities to be prepared, for this case, the customer will be charged $15 per EEI prepared.

3.  Consolidation and Repackaging

Consolidation is the process of receiving packages from multiple retailers, and upon customer request, taking original products and goods (in their original packaging), out of the shipping packaging. Discarding the shipping packaging and placing all items together in a new, larger box, that fits all products, adding packaging material, sealing and readying for shipment.

Shipping, Returns & Exchanges

1. Returns and Exchanges

If the merchandise is still in the warehouse, the customer is required to contact customer service in order to start the returns or exchange process. B2A will go through the seller’s return/exchange procedure, however, the customer is responsible for any shipping fees incurred.

Should the customer decide to return or exchange the product once it has reached the customer’s assigned address, the customer needs to follow through the seller’s return policy. All shipping fees to return/exchange the order will be paid by the customer.

2. Item Value, Declarations and Export Compliance

It is the client’s responsibility to make sure the product price is accurately reflected in the invoice that is submitted for international customs clearing. It is mutually agreed that the customer has the ability to modify the value of the product. The idea of this exercise is to reflect correctly the value of the product that the customer purchased, as some purchase will be of used products.

If customers will be shipping products through the U.S. Postal Office they will be required to fill out the USPS 1583 form. B2A will keep forms on file for at least five (5) years, or until it is required to obtain new forms from customers.

B2A is responsible for and warrants its compliance with all applicable laws, rules and regulations, including, but not limited to, the goverment regulations and export laws of any country to, from, through or over which the customer’s shipment will be carried.

The customer agrees that they will provide all information necessary to complete any documentation necessary to comply with any applicable rules, laws and/or regulations, in every transaction generated by the customer or B2A.

3.  Consolidation and Repackaging

Consolidation is the process of receiving a few packages from multiple retailers, and with the customer’s request, removing the shipping original cover/box of the products (in their original packaging), and placing all items together in a new, larger box, that fits all products to reduce shipping costs, adding packaging material, sealing and readying for shipment.

4.  Insurance

Package delivery from supplier/seller to B2A ‘s warehouse is the responsibility of either the seller or the customer. B2A is responsible if it is making the purchase on behalf of the customer.

Receiving, handling and storing the packaging in B2A’s warehouse is the responsibility of B2A, and B2A shall reimburse any damage that may result.

The customer reserves the right to purchase any additional insurance through B2A that will cover package delivery from B2A’s warehouse to customer’s residence. Customer can contact customer support to arrange as required 

Insurance services are only on packages with a value of up to Shs 15,000,000. Any package requesting insurance over this limit will be flagged and customer will be contacted regarding making special insurance arrangements.