Shipping, Returns & Exchanges

1. Returns and Exchanges

  • If the merchandise is still in the warehouse, the customer is required to contact customer service in order to start the returns or exchange process. B2A will go through the seller’s return/exchange procedure, however, the customer is responsible for any shipping fees incurred.

  • Should the customer decide to return or exchange the product once it has reached the customer’s assigned address, the customer needs to follow through the seller’s return policy. All shipping fees to return/exchange the order will be paid by the customer.

2. Item Value, Declarations and Export Compliance

  • It will be the customer’s responsibility to ensure that the product price is accurately reflected in the invoice that will be submitted for international customs clearing. It is mutually agreed that the customer has the ability to modify the value of the product. The purpose of this feature is to accurately reflect the value of the product that the customer purchased, as some purchase will be of used products.

  • If customers will be shipping products through the U.S. Postal Office they will be required to fill out the USPS 1583 form. B2A will keep forms on file for at least five (5) years, or until it is required to obtain new forms from customers.

  • B2A is responsible for and warrants its compliance with all applicable laws, rules and regulations, including, but not limited to, the export laws and government regulations of any country to, from, through or over which the customer’s shipment will be carried.

  • The customer agrees that they will provide all information necessary to complete any documentation necessary to comply with any applicable laws, rules and/or regulations, in every transaction generated by the customer or B2A.

  • For shipments over $2,500 an EEI will be required to be prepared, and the customer will be charged $15 per EEI prepared.

3.  Consolidation and Repackaging

Consolidation is the process of receiving packages from multiple retailers, and upon customer request, taking original products (in their original packaging), out of the shipping packaging. Discarding the shipping packaging and placing all items together in a new, larger box, that fits all products, adding packaging material, sealing and readying for shipment.

4.  Insurance

  • Package delivery from retailer to B2A ‘s warehouse is the responsibility of either the retailer or the customer. B2A is responsible if it is making the purchase on behalf of the customer.

  • Receiving, handling and storing the packaging in B2A’s warehouse is the responsibility of B2A, and B2A shall reimburse any damage that may result.

  • The customer has the right to purchase additional insurance through B2A that will cover package delivery from B2A’s warehouse to customer’s residence. This insurance will be available for purchase at checkout.

  • Insurance services are only on packages with a value of up to $5,000. Any package requesting insurance over this limit will be flagged and customer will be contacted regarding making special insurance arrangements.


Primary Location:

Kampala, Uganda

Tel: +256 782 554328



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